Understand the issue
See what was requested and why it matters to the work.
From issue to action
An answer your team can use.
Choose a practical route
Clarify, negotiate or put a specific exception to the right person.
Keep the decision clear
Separate a proposed solution from an agreed or approved outcome.
Fictional worked example
A supplier offers less insurance than requested.
Your agreement asks for CAD 5 million in general liability. The supplier offers CAD 2 million. Both amounts are stated per occurrence.
The useful distinction
Match the request to the work.
- The request
- CAD 5 millionGeneral liability, per occurrence.
- The offer
- CAD 2 millionA stated offer, not confirmation of current insurance.
- The question
- What changes the decision?The work, possible loss and available alternatives.
Suggested next request
Ask for the reason and the available options.
Can you explain the proposed reduction and confirm whether additional insurance is available for this work? We will review the remaining gap against the activity and our approval requirements.
A lower limit is not automatically acceptable. Any remaining risk needs a decision through your organization’s own approval process.
Try it for yourself
Give the next conversation a clear starting point.
See how the work, the wording and a changed fact can affect the next action.